COVID-19

This is the new webpage we have created to keep our customers informed on the ways we can support you during COVID-19. We will keep this page updated regularly, but we are available to answer phone calls if you have any additional questions that are not answered by the information on this page.

Business as Usual – but different

Please be assured that during this lockdown period, Pharmacy services will remain available to you.  All of our Pharmacies, Mansfield, Kiripaka and Paramount (beside Countdown in Tikipunga) are still open every day.  However to maintain your safety and ours, we look a little different and how you access us, is a little different.  All prescription and Pharmacy retail items are available.

Our Hours

These are the hours that our door is open to take care of your needs, whether you need to pick up a prescription or need to purchase an item from the Pharmacy.  It is really important that when you come to see us that you continue to maintain your social distancing and if there is a queue, that you wait for your turn whilst still being two metres away from the person in front of you and the person at the back of you. 

See below for the updated hours for each store:

Paramount:
Monday-Friday: 9:00 AM – 5:00 PM (closed 12:00 PM – 1:00 PM)
Saturday: 9:00 AM – 12:00 PM
Sunday: CLOSED

Kiripaka:
Monday-Friday: 9:00 AM – 5:00 PM (closed 12:00 PM – 1:00 PM)
Saturday/Sunday: CLOSED

Mansfield
Monday-Friday: 9:00 AM – 5:00 PM (closed 1:30 PM – 2:15 PM)
Saturday/Sunday: CLOSED

Timeframes

Our Doctors have been doing an incredible job over the past week.  However, like us they have been working under immense pressure.  Please be aware that it can sometimes take 24 hours for a prescription to get to us from the Doctor after you have seen/spoken to them.  It can then take another 24 hours for us to fill the prescription.  Please note that ACUTE prescriptions eg: for antibiotics are given priority and we will attend to these in faster timeframes.

Telephone

Over the past week our telephones have overloaded on many occasions as people take the opportunity to communicate with us by phone instead of coming in.  We apologise if you have found it hard to get hold of us.  Keep trying.  Please note that we are only able to answer the telephone during our opening hours.

Paramount: (09) 435 3323
Kiripaka: (09) 437 0001
Mansfield: (09) 438 4323

Deliveries and Depot Services

We continue to deliver to many of our patients (especially those over 70 years old).  We advise from Monday, 6th April that the following delivery charges will apply:

Daily deliveries to The Falls Estate Lifestyle Village, The Palms Retirement Village, and Hospice remain free.

Daily deliveries to over 70’s cost $2.00 (to contribute to petrol costs).

Daily deliveries to local areas (Tikipunga, Kamo, Kensington, Regent) cost $5.00.

Weekly deliveries to non-local areas (Maunu, Onerahi, Raumanga) cost $7.00.

For deliveries as required we can courier them for a charge of $10.00 – one-off. (Uncertain of delivery time).

We are continuing to offer our Depot service to the communities of Hikurangi, Ngunguru, Tutukaka and Matapouri.  This service provides for your medicines to be confidentially delivered to the general store in these areas for you to collect.  There is a $4.00 fee for this service which you pay to the depot along with any medicine cost.  We encourage you to stay in your communities and use this service.

Flu Vaccination

We hope to be able to offer flu vaccinations again shortly.  We are waiting for additional vaccine stock to arrive.  When we do receive additional vaccine, it will be likely that these vaccinations will be given in your car in the carpark at designated times.  We will advertise widely when vaccine is available so please do not ring us to enquire about flu vaccines at this time.

INRs

If you are one of our patients that access our INR services, we advise that this is continuing.  If your INR test is due, please ring the Pharmacy on that morning and we will discuss the procedure with you.

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