COVID-19

We are an essential service and will be open to you through all COVID-19 Alert Levels. We will continue to support your medicine, retail supply and information needs.

While the pharmacy is open and available to you through every alert level, some restrictions are put in place to help protect both our team and customers.
Below describes how we operate during each alert level. 

Information for this page has been sourced from https://covid19.govt.nz. Please visit this website for further updates.

Remember to always

  • Stay at home if you feel unwell. Contact us to arrange alternative prescription pick up
  • Practice social distancing
  • Wash your hands with soap and water often (at least 20 seconds). Then Dry
  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues
  • Wear a mask in store if you can
  • Sign in using the COVID Tracer app

Alert Level – 1

  • Practice social distancing
  • If you have any symptoms or are waiting for your test results – Stay Home
  • Maintain good hygiene
  • Be kind and look out for each other

Alert Level – 2

  • Keep a distance of at least 2 meters with other customers
  • If you have any symptoms or are waiting for your test results – Stay Home
  • Maintain good hygiene
  • Wear a face covering if you can
  • Be kind and look out for each other

Alert Level – 3

  • Our doors may be closed with restriction into the store to ensure we are protecting our customers and team
    Prescription and retails items are still available to you via contactless pick up
  • Keep a distance of at least 2 meters with other customers
  • If you have any symptoms or are waiting for your test results – Stay Home
  • Maintain good hygiene
  • Wear a face covering
  • Be patient
    It can take up to 24 hours for a prescription to get to us from your Doctor and 24 hours to fill the prescription
    Acute prescriptions will be prioritised
  • We are only able to answer the phone during opening hours
    Phone lines are very busy, we apologise in advice if it is hard to get hold of us. If your query is not urgent, email us.
  • INRs will continue
    Call us the morning you are wanting to come in to discuss the procedure
  • Be kind and look out for each other

Alert Level  – 4

  • Our doors may be closed with restriction into the store to ensure we are protecting our customers and team
    Prescription and retails items are still available to you via contactless pick up
  • Keep a distance of at least 2 meters with other customers
  • Stay at home if you have any symptoms or are waiting for your test results
  • Maintain good hygiene
  • Wear a face covering
  • Be patient
    It can take up to 24 hours for a prescription to get to us from your Doctor and 24 hours to fill the prescription
    Acute prescriptions will be prioritised
  • We are only able to answer the phone during opening hours
    Phone lines are very busy, we apologise in advice if it is hard to get hold of us. If your query is not urgent, email us
  • INRs will continue
    Call us the morning you are wanting to come in to discuss the procedure
  • Be kind and look out for each other
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